At Guaranteed Plumbing Solutions, we offer 6 rock solid guarantees.
Click each item below to read more about each guarantee offered.
WATER LEAK DETECTION GUARANTEE
You get a letter from your water supplier stating that you have an excess water usage at your property or you notice that your bill is double the last one. You haven’t had any house guests so you check all of your taps and your toilets, but you can find no evidence of a water leak anywhere. What do you do?
Call the team at Guaranteed Plumbing Solutions to utilize our specialized acoustic leak detection equipment. That’s right, we have the capability to listen for leaks underground. Whether you have a leak in a wall, under your concrete driveway or house slab, beneath your tiled patio or even just in your front yard. We can listen for it, locate it and then repair it on the spot.
At Guaranteed Plumbing Solutions, our promise to you is if we do not find your leak, you do not pay a dollar.
“WE GUARANTEE THAT WE WILL FIND ALL OF YOUR LEAKS NO MATTER WHERE THEY ARE OR YOU DON’T PAY A DOLLAR.”
Frequently asked questions:
How does acoustic leak detection actually work?
An acoustic leak detector is basically an amplified microphone, using cutting edge technology and algorithms to isolate surrounding noise and pinpoint the location of any underground leak.
What if there is too much surrounding noise?
In addition to our acoustic leak detector, we have the capability to use a Hydrogen tracer gas. Hydrogen tracer gas, once introduced into the underground water pipe system, will find it’s way to the leak. Once there, it will exit the leak and permeate vertically through just about any surface. Hydrogen has been known to permeate through concrete ceramic tiles, and even Epoxy Coated concrete.
Can the leak detector be used to find different types of leaks besides just water pipes?
Using the Hydrogen tracer gas, we can also successfully locate leaks in swimming pool pipes that run between the pump and the pool.
BLOCKED DRAINS GUARANTEE †
Blocked drains can be a costly problem and there’s nothing worse than paying to have a drain cleared out only to have it block up again three weeks later.
At Guaranteed Plumbing Solutions, every cleared section of drain is guaranteed free-flowing and functional for a period of 90 days. You also have an option to extend the warranty period to the term of 200 days.
In the unlikely event that this particular section of drain does block up again within the chosen warranty period, we will happily return at no cost to you and clear the drain again. We will then reinstate the same warranty period from that particular day.
The section of drain that has been cleared and guaranteed will be specified clearly. We can only guarantee the part of the drain that we have worked on, but at your request we can conduct a full visual inspection of the complete drain to see if there are any hidden problems waiting to appear.
“EVERY CLEARED SECTION OF DRAIN CLEARED IS GUARANTEED FREE FLOWING AND FUNCTIONAL FOR 90 DAYS WITH AN OPTION FOR AN EXTENDED 200 DAY WARRANTY.”
Frequently asked questions:
How can you guarantee that my drain remains clear for 90 days after you unblock it?
The reason drains can be guaranteed for a minimum of 90 days is due to the use of the specialized drain cleaning equipment we have. The equipment is known as a ‘Water Jetter’ and uses high pressure water streaming from minute jets to cut and clear 99% of all blockages. If you have a tree root intrusion, the roots will eventually grow back, but after the drain has been cleared by us, it will take a lot longer for the roots to grow back than when a drain is cleared using your conventional ‘eel’ style drain cleaners.
How can you guarantee my drain will remain free for 200 days?
After we have successfully cleared the drain, if you choose to have an extended warranty, we then inspect the integrity of the drain using our specialized Drain CCTV Inspection Unit. With a visual inspection carried out to that particular section of the drain that has just been cleared, we can see if there are any other underlying problems that may cause another blockage.
Is there anything that I should avoid putting down my toilet?
The only things that should go down your toilet besides the obvious, is toilet paper. Strictly avoid putting any baby wipes, tampons or other foreign objects down the toilet as these potentially can cause a blockage and cost you a lot of money. Another thing to avoid using is the toilet deodorizers that ‘clip or hang’ over the rim of the bowl. These can easily fall into the bowl and become lodged into the ‘S’ bend of the toilet, leading to the toilet being removed to dislodge it.
How can tree roots get into my sewer?
Tree roots can gain access to your sewer line in a number of different ways. The two main methods are either through movement in the ground causing a pipe or fitting to crack. Or it can simply be a joint that has not been glued correctly allowing the root to gain access. It only takes a tree root the size of a human hair to gain access inside of your pipe and it can potentially grow into a root system the thickness of your arm and continue for metres.
† This guarantee specifically applies when specialised draining equipment is used. It does not include plunging.
DRIPPING TAPS GUARANTEE
There is no need to suffer the annoyance of dripping taps any longer. With our guaranteed washer service, you have the choice of our unique and industry leading 3 or 5 YEAR DRIP FREE GUARANTEE.
Once installed by us, if in the unlikely event that the tap drips again within the chosen guarantee period, we will happily come and rectify the problem and extend your guarantee by the same period as you originally chose. That’s how confident we are that the taps fitted with our No Drip washers will not drip… guaranteed.
“ONCE INSTALLED, IN THE UNLIKELY EVENT THAT OUR NO DRIP WASHERS DRIP AGAIN WITHIN THE WARRANTY PERIOD, WE WILL RETURN AT NO COST AND REPAIR THEM. WE WILL THEN REINSTATE THE SAME WARRANTY PERIOD STARTING FROM THAT TIME.”
Frequently asked questions:
Can your No Drip washers be damaged?
These patented and Australian made washers cannot be damaged. You are more likely to break the handle off of your tap before you damage the washer. They are ideal for anyone that has a heavy hand or simply just for troublesome taps that you have replaced the washers in 100 times before and they still drip.
What other benefits are there in using these washers?
Well not only can they not be damaged, but they are also easy to turn on and off. For someone that has trouble using their hands they are ideal. There is also another version of the washer that is the ‘Big Brother‘ version and is actually a water saving washer, saving you around 30% on your water consumption and water heating costs.
What is the difference between the 3 & 5 Year Guarantee?
All of the materials that we use are of the highest quality, but the guarantee period is dictated by the different and more difficult installation methods.
Why haven’t I heard of these washers before now?
Believe it or not, there are a lot of plumbers out there that think if they give someone a washer this good, that won’t drip for that long, they are doing themselves out of repeat business. Ludicrous, I know, but there are plumbers out there that want your taps to keep dripping. We want clients for life so we keep your best interests as our priority. The longer term of a solution that we can provide you, the better the outcome.
Taking short cuts and cutting corners is unethical and plain wrong, but unfortunately it does still happen out there in the workplace. How do you really know that any work you have done, by any trade for that matter, is going to last? Answer is, you don’t. You are not expected to be an expert in plumbing…. we are.
All of our team members are highly skilled and highly trained in all of their respective fields, with an emphasis on quality and getting jobs done right the first time, every time, so that you can have full confidence in the end result.
The quality of our work has always been top priority in everything we do. At your premises, we treat them as our own, we don’t accept second rate workmanship ourselves nor do we deliver it. We have 100% confidence you will be happy with our work, but we don’t just expect you to take our word for it, we guarantee it, with a lifetime guarantee on all workmanship completed.
“LIFETIME GUARANTEE ON ALL WORKMANSHIP COMPLETED.”
ON TIME SERVICE GUARANTEE
You know how annoying it is when you go to the doctor for an appointment and you are left waiting for what seems like an eternity ruining your daily timetable. Or you have made a booking with a tradesmen to come to your house at a certain time and you have planned your whole pay around it and they don’t show up.
We understand your frustrations. At Guaranteed Plumbing Solutions we give you guaranteed appointment times so that you can plan your day with certainty.
If for some reason, we are held up helping another customer with their plumbing emergencies and we can’t keep your appointment time, we will notify you as soon as possible.
If in the unlikely event we don’t notify you and we are late to our booking, you will receive $50 off your bill.
“IF IN THE UNLIKELY EVENT WE ARE LATE TO AN APPOINTMENT WITHOUT NOTIFYING YOU PRIOR, WE WILL DEDUCT $50 FROM YOUR BILL.”
Frequently asked questions:
How much notice will you give us if you are running late?
We endeavour to give you at least 30 minutes notification that we may be running late.
What are our options if you are running late?
You can either wait for us to get there at the revised time or you have the option to re-book another time that is convenient for you.
CLEAN PLUMBER GUARANTEE*
Unfortunately some trades are renowned for leaving a mess behind once the work is completed, not us. Your home is our home. We don’t like a mess and we will certainly not leave a mess behind.
We guarantee we will leave the work area at least as clean, if not cleaner, than we found it or we will pay to have the room professionally cleaned.
“IF WE LEAVE A MESS BEHIND WE WILL PAY TO HAVE THE ROOM PROFESSIONALLY CLEANED.”
Frequently asked questions:
How thoroughly do you clean your work area?
Our team members all carry portable vacuum cleaners and a full supply of cleaning cloths and products. This allows us to give a thorough clean of the work area once the work is completed.
* this guarantee specifically applies to internal plumbing work. If any sort of drainage work is to be completed externally we will do our best to leave your yard as clean as possible however this can prove difficult if machinery has been on site. In the event that you would like your yard restored to its original condition, prior notice must be given at the quoting phase so this can be allowed for in the quoted price, alternatively repairs can be charged as an extra. We will take care but will not be responsible for any drainage that discharges into the house.